Shipping Policy
Last updated: June 2026
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
Order Tracking
Once your order ships, you will receive a tracking number by email. Tracking is available through the carrier's website or via your Shopify order status page (if applicable).
Please note: many supported countries use local logistics providers for last-mile delivery. In some cases, tracking may initially show movement from China before transferring to a local carrier. If tracking has not updated within 5 business days of dispatch, please contact us at hbsswu@qq.com.
Carriers & Shipping Methods
We ship via DHL, FedEx, USPS, Evri, ePacket, and local logistics providers depending on the destination country and package weight. The most cost-effective and reliable carrier is selected automatically at dispatch.
Express shipping upgrades are available on request. Contact us before placing your order to arrange expedited delivery.
Delays & Force Majeure
Delivery estimates are not guaranteed. Delays may occur due to customs clearance, public holidays, extreme weather, or carrier disruptions. HBSSDrop is not liable for delays caused by factors outside our control. If your order is significantly delayed, please contact us and we will investigate with the carrier.
Contact
For shipping enquiries, email us at hbsswu@qq.com or call +86 183 6152 6977. We respond within 2 business hours (GMT+8, Monday–Saturday).