FAQ
Frequently asked questions
Everything you need to know about sourcing, fulfillment, dropshipping, and shipping with HBSS.
Product Sourcing
How quickly can HBSS source a new product?
Most sourcing requests receive a supplier shortlist within 48 hours. Samples typically arrive within 7–14 days depending on the factory location and shipping method selected.
How do I submit a sourcing request?
Log in to your HBSS portal and use the sourcing request form. Include the product category, target price, quantity, and any reference images or links. You can also email sourcing@hbssdrop.com directly.
How many suppliers will you shortlist?
We typically return 3–5 supplier options per request, each with sample pricing, factory profile, and quality rating. You choose which supplier to proceed with.
What is the minimum order quantity for sourcing?
For standard products, we work with factories that accept as few as 50 units. For private label with custom packaging, the minimum is typically 200 units per SKU.
Can I request samples before committing to a production run?
Yes — and we strongly recommend it. We order samples on your behalf, photograph every angle, and run a 12-point QC check. You review the report in your portal before approving.
Do you source products outside of China?
Our primary sourcing network is in China (Yiwu, Guangzhou, Shenzhen, Hangzhou). We can source from other Asian markets on request, though lead times and pricing will differ.
Shopify Fulfillment
Do Ineed a Shopify store to use HBSS?
No — we work with WooCommerce, TikTok Shop, Amazon, Etsy, and eBay. Shopify is our most popular integration, but not a requirement.
How does the Shopify integration work?
Install the HBSS app from the Shopify App Store, map your SKUs to HBSS inventory, and set your fulfillment rules. From the next order onwards, fulfillment is fully automated.
How long does setup take?
Most stores are live within 24 hours. The app installation takes under 5 minutes; SKU mapping and rule configuration typically takes 1–2 hours depending on catalog size.
What happens if an order fails to sync?What happens if an order fails to sync?
Our system retries failed syncs automatically and alerts you via email. You can also manually push orders from your HBSS dashboard. Our support team is available 24/7 for sync issues.
Can I use HBSS for some orders and fulfill others myself?
Yes — you can set fulfillment rules to route specific products, SKUs, or order types to HBSS while handling others yourself. Full control from your dashboard.
Dropshipping
What is the difference between dropshipping and standard fulfillment?
With dropshipping, you never hold inventory — you only pay for products when customers order them. With standard fulfillment, you purchase stock upfront and HBSS stores and ships it for you.
Will my customers know the products come from China?
No — all orders ship with your branded packaging, packing slips, and return address. Customers see your brand, not HBSS or any Chinese supplier.
Can I dropship products I haven't sourced through HBSS?
Yes, if the products are available in our catalog. You can also submit a sourcing request to add new products to your dropshipping catalog.
What are the profit margins for dropshipping?
Margins vary by product category, typically 20–60% above HBSS wholesale cost. Electronics tend to have tighter margins; beauty, apparel, and home goods often yield 40–60%.
Private Label
What is the minimum order quantity for private label?
Private label starts from 200 units per SKU for most product categories. Custom packaging can be combined across SKUs to hit MOQ thresholds.
How long does private label production take?
From brief to delivery: 3 days for mockups, 2–3 weeks for physical samples, 3–6 weeks for production run, plus shipping time. Total: typically 6–10 weeks for a new product.
What branding options are available?
Custom boxes, mailer bags, tissue paper, hang tags, inserts, product labels, and branded tape. Logo printing methods include screen printing, embroidery, heat transfer, and label application.
Can I modify the product itself, not just the packaging?
Yes – color, size, material, and feature modifications are available for most product categories. We work with factories to produce products built to your exact spec.
Shipping & Delivery
Which countries do you ship to?
We ship to 50+ countries via DHL, FedEx, and ePacket. Delivery times range from 3–30 business days depending on destination and shipping method.
What shipping carriers do you use?
DHL Express (3–7 days), FedEx International (4–8 days), ePacket (7–15 days), China Post Registered (15–30 days), and sea/air freight for bulk shipments.
Do you provide tracking numbers?
Yes – tracking numbers are generated at dispatch and pushed to your store automatically. Your customers receive shipping notifications without any manual action from you.
Who pays customs and import duties?
Import duties are the responsibility of the recipient (your customer) unless you operate a DDP (Delivered Duty Paid) arrangement. We can advise on DDP options for high-volume routes.
What happens if a package is lost or damaged?
We file a claim with the carrier on your behalf. For DHL and FedEx shipments, we typically resolve claims within 5–10 business days. ePacket claims take longer due to postal service timelines.
Account & Billing
How do I get started with HBSS?
Register for an account athbssdrop.com/register,complete the onboarding form, and a member of our team will contact you within 24 hours to set up your account.
Is there a setup fee?
No setup fee. Our Starter plan is free for up to 50 orders per month. Growth and Scale plans are subscription-based — see our pricing page for current rates.
How does billing work?
You pay for products at the HBSS wholesale price when orders are fulfilled. Platform subscription fees are billed monthly. All payments are processed via Stripe.
Can I cancel my account at any time?
Yes — there are no long-term contracts. Cancel your subscription at any time from your account settings. Any outstanding orders will be fulfilled before the account closes.
Still have questions?
Our team responds within 2 hours during business hours (GMT+8). Reach us via the contact form, email, or WhatsApp.