Refund & Quality Policy

What We Cover

We take full responsibility for the following issues when caused by HBSSDrop:

• Products damaged during packing or transit due to inadequate packaging
• Wrong items shipped (incorrect SKU, color, size, or quantity)
• Products that fail our 12-point QC check but were shipped in error
• Missing items from a confirmed order
• Significant defects in private-label packaging or branding

How to File a Claim

To report a quality issue or request a resend, please contact us within 7 days of the delivery date:

1. Email hbsswu@qq.com with your order number
2. Attach clear photos or video showing the damage or defect
3. Describe the issue briefly
4. We will review and respond within 1 business day
5. Approved claims are resent within 3–5 business days at no cost

What We Do Not Cover

The following situations are not eligible for free resend or refund:

• Damage caused by the end customer after delivery
• Customer-initiated returns or change-of-mind cancellations
• Delays caused by customs, carrier disruptions, or force majeure
• Products sourced from third parties outside HBSS's supply chain
• Claims submitted more than 7 days after confirmed delivery

Payment Methods

We accept PayPal, Payoneer, XT, and bank transfer. Refunds (where applicable) are issued to the original payment method within 5–10 business days of approval.

Contact

For quality or refund enquiries, email hbsswu@qq.com or call +86 183 6152 6977.